Our Guarantee to You
At Ore International Inc., we stand behind the quality of our products and will make things right if you are not satisfied once you receive your purchase. We believe that we can work together with our customers to make every purchase a positive experience. All we ask is that you provide reasonable care for the items as you enjoy them in your home. If you have a concern or quality issue, we will work with you to correct it.
We will accept merchandise returns within 30 days of customer receipt.
Purchases made through retail stores may only be returned to the original purchased location.
An appropriate exchange or credit will be issued for the item(s) and any taxes due to be refunded in accordance with applicable state law.
Depending on the nature of the return/exchange and the presence of an original receipt or packing slip, we will issue an appropriate credit in one of the following ways:
• With an Original Sales Receipt or Packing Slip, the item’s purchase price will be refunded via a store credit.
• No refunds or store credit without an Original Sales Receipt, Gift Receipt or Packing Slip.